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Cleaning, Health & Safety at The Bentley Hotel
CLEANING & SANIATION UPDATE SUMMER 2021
We have enhanced our cleaning procedures to comply with CDC best practices for preventing COVID-19 and other viral transmissions. This includes changing our chemicals to Medical-Grade disinfectant and establishing a three-step deep cleaning process for every room. We reduced touchpoints in guest rooms and public areas, and hand sanitizer is now available in and around our common spaces.
Until it is safe to do so again, we are suspending daily room cleaning during the course of your stay. For your convenience, We will happily provide fresh towels, linens and collect garbage upon request.
THE BENTLEY HOTEL F&B PROGRAMS AND OUTLET UPDATE SUMMER 2021
All Food & Beverage outlets are following state, local and CDC safety guidelines. All outlets are open for both indoor, outdoor and to go service with social distancing and occupancy restrictions in place if such restrictions are in-place. We appreciate our customers cooperation and patience.
HEALTH & SANITATION GUIDELINES
We continue following all the protocols and guidance from the Center for Disease Control (CDC), state and local authorities. We understand that this is a confusing time for travelers, allow us to highlight some key areas of our policies we have in place. While this list is not exhaustive and is subject to change; it's a helpful overview of your we are meeting our guest's and employee's health and safety protocols.
Please ask a Front Desk Associate for the latest updates and changes to the guidance and protocols below. Do not hesitate to ask questions, we are here to help!
ASSOCIATES & GUEST HEALTH
PHYSICAL DISTANCING All associates and guest should practice physical distancing by standing at least six feet away from other groups of people not traveling together while standing in lines, using elevators, or moving around the property. Lobby seating, Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Associates will be reminded of not touching their faces and to practice physical distancing by standing at least six feet away from guests and other employees. All hotel outlets will be following the local or state mandated occupancy limits.
SIGNAGE There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks. Signage reminding guests and associates to remain at least 6 feet apart will also be prominently displayed on the floor in public areas and restrooms.
HAND SANITIZER & HAND WASHING All associates and guests are encouraged to wash their hands frequently and especially after coming in contact with public contact points i.e. counter, tables, elevator buttons. Hand sanitizer dispenser will be placed at key associate and guest entrances and in other areas of the hotel such as the reception areas, hotel lobby, restaurant entrances and pool.
HEALTH CONCERNS All associates have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. Associates are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Associates and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to notify their manager (associates) or hotel staff (guests) immediately.
Guest Arrival Valet, Taxi or Ride Share
Guest will enter through the main entrance door of the hotel in which is operated by an employee. Employees will not open the doors of cars or taxi. Self-Parking is available.
SANITATION & MASK USAGE
All guests will be greeted as they arrive to The Bentley Hotel. Guests will be asked to wear a mask and also to have their temperature checked by the main elevators. Appropriate signage will also be prominently displayed outlining proper mask usage, temperature checkpoints and current physical distancing practices in use throughout the Hotel. Guests refusing to wear a mask or abide by these policies will be asked to leave the premises for the safety and wellbeing of other guests and associates.
HOTEL ELEVATORS Elevators are regularly sanitize all touch points inside and outside the elevators. Signage will be posted to explain the current procedures. Elevator rides should be limited to only 4 guests at the time.
CLEANING PRODUCTS & PROTOCOLS The Bentley Hotel uses cleaning products and protocols which meet by EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and blood borne pathogens.
THE PUBLIC SPACES & COMMUNAL AREAS The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including but not limited to the reception counter, bell carts, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATM, dining surfaces and seating areas.
GUEST ROOMS All guest rooms will be properly disinfected prior to a new guest checking into the room again. An emphasis will be placed on sanitizing high contact surfaces. Service during guest’s stay will be limited. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
LAUNDRY All bed linen and laundry will be changed daily and continue to be washed at a high temperature to sterilize and clean in accordance with CDC guidelines. Air Filters; the frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange has been maximized.
ROOM RECOVERY PROTOCOL In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol.
Physical Distancing Protocol - Employees are using separate counters and have individual stations to eliminate shared equipment. A Maximum of two employees will be at the counter. Associates at the front door and inside the lobby will control physical distancing. We are encouraging the use of e-mail and contactless technology for all guest transactions
GUEST CONSIDERATION All guest packages will be placed in single-use plastic bags. Guest packages delivered to the rooms will be placed outside the guest room. Guests will be alerted by the reception that a package has been delivered.
Dry cleaning and guest laundry services are suspended until further notice.
Guest linen and bathroom amenities will be delivered and removed from guest rooms in protective bags. To minimize contact between guests and housekeeping staff while cleaning hotel rooms; room attendants will offer to return at an alternate time for occupied rooms. Specific sanitation consideration will be paid to the following guest room areas - Desks, counter tops, tables and chairs - Phones, tablets and remotes - Thermostats - Cabinetry, pulls and hardware - Doors and doorknobs - Bathroom vanities and accessories - Bathroom fixtures and hardware - Windows, mirrors and frames - Lights and lighting controls - Closets, hangers and other amenities.